ORTHORBOOTS - Ergonomic winter boots - pain relieving & warming

Absolutely! We work with top-tier logistics providers to ship our products to over 160 countries worldwide. Whether you're across the border or on the other side of the globe, we can deliver your order safely and efficiently.

We require between 2-5 working days on average to fulfill your order and transport it to our carrier's sort facility. Shipping time varies by country or region. These are our estimates for your reference:

France, Germany: 3-10 Business days
US, Other Europe: 7-14 Business days
Australia, New Zealand: 10-21 Business days
Mexico, Central America, South America: 15-30 Business days

We have a strong logistics network that allows us to ship from multiple locations, including our production facilities in US and Hong Kong, as well as additional shipping hubs in Germany and France.

Our primary production facilities are located in US and Hong Kong, where we have access to abundant resources and exceptional craftsmanship. These regions are renowned for producing high-quality products for major brands like Nike and Adidas.

Please note that your order may be shipped from different locations depending on your shipping address and the availability of the products you ordered. We always aim to dispatch your order from the location that can deliver it to you the fastest and most efficiently.

* Please note that we are an international company and not only based in France!

You will receive a shipping notification email containing the tracking link as soon as your order has been shipped. The tracking page will be updated to reflect the real-time location of your order. You can track your order with your tracking number here.

Please note that the estimated delivery date depends on the delivery address and the shipping method selected.

You can return your item(s) for a refund or store credit within 30 days of the purchase. Please follow these steps to make a return:

1. Email us here with your name, surname, order number, product name(s) and return reason.
2. Print the return label we have sent to you.
3. Stick the return label on the outside of the package and take it to your nearest local post office.
4. Email us the tracking number after the package has been shipped.

*Items must be undamaged, unused and in their original packaging.

*Items must be shipped within 5 days at the latest after the return label is created.

*To facilitate size-related returns, please include a photo in your e-mail where we can clearly see the size of the product. Click here to see example image.

If you received a damaged or defective item, we offer returns within 30 days of purchase. To initiate the return process, please refer to our "How do I return my package?" section and follow the instructions carefully.

Please note that you'll need to add a photo of the product to demonstrate the issue you're experiencing. Once we receive your return request and verify the issue, we'll process your return promptly.